Angry E-mail: How to Put a Lid on It Dona J. Young

ISBN: 9781463545895

Published: May 1st 2011

Paperback

78 pages


Description

Angry E-mail: How to Put a Lid on It  by  Dona J. Young

Angry E-mail: How to Put a Lid on It by Dona J. Young
May 1st 2011 | Paperback | PDF, EPUB, FB2, DjVu, audiobook, mp3, RTF | 78 pages | ISBN: 9781463545895 | 9.20 Mb

Angry E-Mail: How to Put a Lid on It gives professionals options for managing e-mail effectively, especially when tensions run high. By understanding readers expectations, you can respond so that you not only solve the problem but also enhance theMoreAngry E-Mail: How to Put a Lid on It gives professionals options for managing e-mail effectively, especially when tensions run high. By understanding readers expectations, you can respond so that you not only solve the problem but also enhance the relationship. You see, it is your relationships that support you in getting your job done-not simply the exchange of information through messages.

Also covered are e-mail facts and best practices, simple apologies, the you viewpoint versus I statements, micro-messages, and bad news messages.



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